Privacy Policy
1. Information We Collect
We may collect personal information including, but not limited to:
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Your name
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Contact details (email address, phone number, postal address)
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Date of birth
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Medical and health information relevant to your treatment
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Payment and billing information
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Appointment history and treatment records
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Communications between you and us (emails, messages, enquiries)
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Website usage data (such as IP address, browser type, and pages visited)
We only collect information that is necessary to provide our services, meet legal obligations, or improve your experience.
2. How We Collect Information
We collect personal information when you:
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Book an appointment (online or in person)
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Complete consultation or consent forms
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Contact us via our website, email, phone, or social media
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Subscribe to our mailing list
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Purchase products or services
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Visit our website (via cookies and analytics tools)
3. How We Use Your Information
Your information may be used to:
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Provide and manage treatments and services
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Communicate with you about appointments, treatments, or enquiries
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Maintain accurate clinical and business records
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Process payments and issue invoices or receipts
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Send relevant updates, educational content, or promotional offers (where consent has been given)
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Improve our services, website, and client experience
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Meet legal, regulatory, and professional obligations
We do not sell or rent your personal information to third parties.
4. Medical & Sensitive Information
Health and treatment information is considered sensitive personal information.
We take extra care to ensure this information is:
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Collected only when necessary
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Stored securely
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Accessed only by authorised personnel
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Used solely for treatment, safety, and legal compliance
5. Disclosure of Information
We may share your personal information only when necessary, including:
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With healthcare professionals involved in your care
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With trusted service providers (e.g. booking systems, payment processors, email platforms)
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When required by law or regulatory authorities
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To protect your health, safety, or legal rights
All third-party providers are required to handle your information securely and confidentially.
6. Storage & Security
We take reasonable steps to protect your personal information from:
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Loss
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Misuse
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Unauthorised access
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Disclosure or alteration
This includes secure digital systems, restricted access, and professional record-keeping practices.
We retain information only for as long as necessary to meet legal, clinical, and business requirements.
7. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
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Understand how visitors use our site
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Improve website performance and content
Cookies do not identify you personally. You can disable cookies through your browser settings if you prefer.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
9. Marketing Communications
If you subscribe to our mailing list or consent to receive communications, we may send you:
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Treatment updates
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Educational content
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Promotions or special offers
You can unsubscribe at any time using the link provided in our emails or by contacting us directly.
10. Third-Party Links
We use trusted third-party service providers to support our operations.
These providers may store information on secure servers, including servers located outside New Zealand. We take reasonable steps to ensure all third parties protect your information and use it only for authorised purposes.
We do not sell or rent personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Rejuvenate Aesthetic Artistry
📧 Email: info@rejuvenateaa.com
📍 Location: Silverdale, Auckland, New Zealand
Shipping & Refunds
The Shipping Process
At Rejuvenate Aesthetic Artistry, our goal is to ensure a swift and dependable delivery service for you.
We strive to process and dispatch orders within 48 hours from Monday to Friday (excluding public holidays), and we collaborate with top-tier shipping companies to ensure your order reaches you promptly and securely.
All orders require a signature by default. Please note that if your property has an authority to leave (ATL) and your package goes missing after delivery, we will not be able to process a claim. You can manage your order and make any changes using the tracking number provided in your tracking email.
While we make every effort to ensure your order is delivered in a timely manner, we cannot accept liability for delays caused by third parties.
If you have concerns about the location of your parcel, please first contact Courier Post (NZ), NZ Post or Post Haste directly. You will need to provide your tracking number.
Returns and Refunds
Unfortunately, we’re unable to offer returns or refunds for change-of-mind purchases. We do however offer refunds for damaged or faulty goods. If you’ve bought or received an item that’s damaged or faulty, please get in touch with us through our Contact Us page.
Appointment Cancellation
Cancellation Policy
If there is a booking fee, this will go toward your treatment price provided you do not cancel your appointment.
We require a minimum of 24 hours’ notice for any appointment cancellation to allow time to reallocate your appointment to another client.
If you cancel within 24 hours of your appointment or fail to attend a booked appointment, we reserve the right to charge a cancellation fee which will be the booking fee of $50 and in the case of prepaid treatments, the treatment will be forfeited.
Refunds will be provided where required under New Zealand Consumer Law.
Please note that deposits paid for cosmetic injectable treatments are non-refundable in any circumstances.
We reserve the right to decline to treat clients who repetitively cancel their appointment times.
Product Mandatory Statements
XEOMIN® (IncobutulinumtoxinA) 50, 100 units is a Prescription Medicine. Indications: For the treatment of glabellar frown lines, lateral periorbital lines (crows feet), horizontal forehead lines. Xeomin® has both risks and benefits. For product information check with your doctor or Consumer Medicine Information on www.medsafe.govt.nz.
Profhilo® Medical Device Class III.
For the redefinition and laxity remodelling where skin laxity is a problem.
Profhilo has risks and benefits Contains low & high molecular weight hyaluronic acid (64mg / 2ml). Ask your doctor if Profhilo is right for you. For product information check with your doctor or from product details with the supplier Accelagen Pty Ltd. Whanganui.
Teosyal® from Teoxane® Medical Device Class III.
Is a space- occupying supplement to correct skin contour deformities (e.g. wrinkles, folds, scars especially round the eyes. Teosyal® has risks and benefits.
Contains Hyaluronic Acid in various volumes with lidocaine 0.3% by mass. Ask your doctor if Teosyal is right for you.
For product information check with your doctor or from the supplier. Click for further details. Distributed by Healthcare Logistics Auckland.
Sunekos 1200 is an implantable medical device that modifies the structure of mature skin, restoring volume, filling wrinkles and folds in the skin and in scar sites. It is suitablefor creating a temporary increase in the volume of skin tissue. Sunekos 1200is a medical device that is sterile, injectable, non-pyrogenic, biocompatible, re-absorbable, made with hyaluronic acid and amino acids. Sunekos Performa is a medical device recommended for the treatment of blemishes and depressions in the skin caused by wrinkles and scars. Sunekos Performa is a sterile resorbable injectable solution which acts as a filler, supporting the restoration of physiological elasticity and temporarily replacing volume by expanding the soft tissues. Sunekos should not be used on patients: with known hypersensitivity to any of its components; presenting with a general infection, inflammatory or infectious cutaneous problems; with history of severe multiple allergies or anaphylactic shock; prone to hypertrophic scars/keloids or streptococcal diseases; in patients presenting with porphyria; under 18 years of age; in pregnancy or lactation; others. See full instructions for use before prescribing for full safety information, available fromwww.xytide.co.nz Copyright© 2024. Xytide Biotech Pty Ltd. Always read the label and follow the instructions. This medical device must be administered by a Healthcare Professional. New Zealand Sponsor: AA-Med Pty Ltd Distributed by: Xytide Biotech NZ Pty Ltd (NZBN 9429049668612) C/O Alliott Ltd, Level2, 142 Broadway, Newmarket, Auckland 1023 NZ. For more information please phone+61 1800 570 036
Botox®, Prescription Medicine For the treatment of frown lines and crow’s feet round the eyes Botox® has risks and benefits. Ask your doctor if Botox is right for you Botulinum toxin type A 50, 100, 200 Units. For product information check with your doctor or Consumer Medicine Information on www.medsafe.govt.nz Click for further details. Allergan, Auckland.
PROFHILO® STRUCTURA is a class 3 medical device and must be injected by a medical practitioner or a qualified nurse injector (operating under the supervision of a medical practitioner). PROFHILO® STRUCTURA [4.5% - 22.5 mg (H-HA) + 22.5 mg (L-HA)/1 ml Hyaluronic acid sodium salt and 4.5% - 45 mg (H-HA) + 45 mg (L-HA)/2 ml Hyaluronic acid sodium salt], injection gel in a single use sterile prefilled syringe. It is indicated for adults of both sexes for corrective / filling action of natural or induced skin depressions.
PROFHILO® STRUCTURA has risks and benefits. Ask your healthcare professional if PROFHILO® STRUCTURA is right for you and to explain the possible side effects.
WARNINGS & PRECAUTIONS: Do not use PROFHILO® STRUCTURA in case of known hypersensitivity or allergies to the components of the product. Do not use it in pregnant or breast-feeding women, in patients with autoimmune diseases. Do not inject intravascularly, into the muscles or tendons, or for breast enlargement.
CONTRAINDICATIONS: PROFHILO® STRUCTURA must not be used in conjunction with treatments such as laser resurfacing and medium-deep peeling. Tell your doctor if any side effects concern you.
ALWAYS FOLLOW THE INSTRUCTIONS YOU ARE GIVEN.
Treatment costs and normal practitioner fees will apply. Please contact us for any further information or for the IFU (Instructions for use) of this product or for medical information or reporting any adverse effects.
Phone: 0800 603 906
Email: info@dermocosmetica.com.au
Web: www.ibsaderma.co.nz | www.dermocosmetica.com.au
TAPS Approval BG4145 26 July 2024
Distributed in New Zealand by Dermocosmètica (NZBN 9429050049066)
Suite A, Floor 8 Harbourview Building, 152 Quay St, Auckland Central,
Auckland, New Zealand, through
Healthcare Logistics, 58 Richard Pearse Drive, Airport Oaks, Manukau City, Auckland, New Zealand.