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Shipping & Refunds

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The Shipping Process

At Rejuvenate Aesthetic Artistry, our goal is to ensure a swift and dependable delivery service for you.

We strive to process and dispatch orders within 48 hours from Monday to Friday (excluding public holidays), and we collaborate with top-tier shipping companies to ensure your order reaches you promptly and securely.

All orders require a signature by default. Please note that if your property has an authority to leave (ATL) and your package goes missing after delivery, we will not be able to process a claim. You can manage your order and make any changes using the tracking number provided in your tracking email.

While we make every effort to ensure your order is delivered in a timely manner, we cannot accept liability for delays caused by third parties.

If you have concerns about the location of your parcel, please first contact Courier Post (NZ), NZ Post  or Post Haste directly. You will need to provide your tracking number.

Returns and Refunds

Unfortunately, we’re unable to offer returns or refunds for change-of-mind purchases. We do however offer refunds for damaged or faulty goods. If you’ve bought or received an item that’s damaged or faulty, please get in touch with us through our Contact Us page.

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